Toolup Shipping Policy
Our shipping days are Monday through Friday.
Standard shipping refers to ground delivery of small parcel orders. Packages under 100lbs which meet certain size requirements qualify as small parcel. Transit time within the continental US is 1 to 5 business days. Order preparation (picking and packing of inventory) is not included in the transit time.
Delays due to Acts of God, weather or other unusual circumstances are not refundable.
It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly.
In order to protect our customers, we reserve to right to ship any order signature required if the conditions of the order warrant it
We offer Overnight, Two Day, and Express expedited shipping rates. These shipping speeds do not include the time required to prepare your order. Certain items, such as aerosols and lithium ion batteries cannot be expedited due to hazardous material regulations.
Small parcel orders to Alaska, Hawaii, and Canada must be shipped air freight. We only offer 2-Day and Overnight shipping speeds on orders to these states.
Orders placed after 10:00AM PST will ship the next business day.
Expedited shipping times excludes weekends and holidays. Fulfillment dates for expedited shipping only include business days.
Large / Bulky Items – Freight shipping
We offer many industrial and commercial grade tools and equipment. Some of these items are large, heavy and/or bulky (items such as Threaders, Benders, Panel Saws, Generators, etc). These items may not be able to ship via small parcel Ground shipping and will require a Freight delivery. Free shipping promotions only apply to items that can be shipped small parcel Ground. We cannot ship freight/LTL orders to Alaska or Hawaii.
When shipping to a business please choose whether you need liftgate service or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If liftgate is required at time of delivery but not selected during ordering, you will be responsible for any additional charges. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.
Claims/ Damaged goods
Should your items arrive damaged, refuse the shipment and indicate to the driver that the shipment is damaged.
Any claims regarding your shipment must be filed with Toolup.com within 3 business days of delivery.
If your item has not yet arrived after the expected delivery date has passed, please file a missing package trace with the carrier. After a claim is opened, please allow up to 72 hours for the shipping courier to file a trace on the package. Once we have confirmed that the package has been lost in transit, a refund will be issued to the original form of payment.
With the exception of manufacturer-shipped products, all items included in your PayPal order must ship together at the same time. Please keep this in mind when ordering Special Order products, as they may require an extended fulfillment time (Special Order items are clearly marked with estimated times on the product page).
We offer free ground shipping on all small parcel orders over $199. This offer is limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via small parcel Ground do not qualify for this free shipping promotion. Freight & Truck Line and/or expedited shipments are not Ground shipping. Free shipping is automatically applied to qualifying orders at checkout.
Other Shipping Policies
We are unable to change the shipping address after the order has shipped, this policy is an effort to prevent fraudulent orders being rerouted after checkout. If you wish to change the delivery address for your purchase, contact us as soon as possible. We will have the carrier return the shipment back to our warehouse, and refund will be processed for your purchase. The customer will need to place a new order with the corrected delivery address.
We are unable to provide refunds for missing orders which the carrier indicates were successfully delivered. This includes packages missing due to theft at the delivery site.
For orders where the customer receives a free item with their purchase as part of a promotion, all items on the order related to that promotion must be in stock before the order will be shipped. This may result in a shipping delay until all items involved in said promotion are in stock at our warehouses.
In order to prevent fraudulent purchases, some orders are flagged for review prior to shipping. The criteria which may result in an order hold includes but is not limited to; the order total, billing and shipping not matching, and number of payment attempts. In such cases the customer may be contacted to provide additional information before the order is released.