3/2/10

Hello,
Thank you for the fast delivery of the tool that I ordered. I received my tester today. I really appreciate the quick service.

Michael

12/2/09

Tool Up Folks;
Thanks for the great service. My order arrived this am in good shape. This was fast ground service and much appreciated.

John C.
San Diego, Ca.

12/1/09

Toolup,
Thank you for my order, you guys are the best, and fast shipping, that is why I keep coming back.

Thanks again,
Ted G.

8/19/09

Hello, At the very moment (9:28) I was checking on line for where the item was in delivery process, the Fed Ex delivery rang my doorbell and delivered it!!!

Amazing service....you are fabulous!

Marilyn

7/29/09

Thank You for your service. I purchased a 2nd generation Ridgid "See Snake" with the 9mm head and a 6 foot extension on Friday, 7/24/09. It was delivered by Fed Ex to my home/office on Tuesday, 7/28/09. I used it on a "job walk" on 7/29/09 and it paid for itself with that one use. Toolup had the best price overall and I "shopped till I dropped". The picture is very clear, one hand controls, professional looking and impressive to show off.

Thank You

Ronald

7/22/09

THANKS FOR THE INFORMATION AND FOR THE GREAT SERVICE ALONG WITH THE PRICING-----

CLAY

5/14/09

Just received my order today and wanted to say Thank you. My order was processed quickly, and shipped in a very short amount of time. I look forward to ordering more in the near future.

Thanks,

Brian McBeth

5/8/09

My order came in Thursday and everything worked just fine with no problems. Thank you for the good service at the fair prices.

Robert

5/4/09

I had the tool at my door, Saturday delivery in 2 days…I will buy from you again.

Jarett

4/3/09

Subject: You guys are on it!!!!!!!!!!

Great customer service and excellent delivery!!!!!!!!!

4/1/09

Thanks for that confirmation (the 2 order numbers had me going). I have looked all over and you have the best price on this item. My brother (owns his own business) and several others will be happy to see the product as I've talked it up to them. Can't wait to get organized!

Best Regards,

Brian

3/28/09

Dear ToolUp,

I am impressed! My order was delivered Friday afternoon and I am very pleased to be able to tell you that so far everything appears to be working just fine. One battery is fully charged as of this writing and the other is on the charger getting pumped up. I've test flown the drill motor briefly and it seems to operate as engineered as well.

Great turnaround and a great product. But then I've been using the original Panasonic rig I bought for the last 15 years or so and I expect great things from them where it comes to battery powered tool performance and longevity.

I've got you bookmarked as a preferred source for tools now and will check with you before I go anywhere else for tools in the future. That's what you get for doing such a bang-up job.

Thanks,

Roger M.

3/26/09

Hello, i ordered some utility knives on 3/23 and they arrived today 3/26. I'm impressed.

Gene T.

3/24/09

I got my demo hammer today, March 24th. It was well packaged, got here plenty fast, and had everything I ordered with it. I guess there still is some hope in this world.

Thanks, Ricky R.

3/18/09

JUST WANT YOU TO KNOW I RECEIVED MY ORDER JUST A FEW MIN'S AGO. MY HUSBAND WAS DELIGHTED WITH THE GRIPPER. I DON'T THINK HE WAS SEEN ANY LIKE IT BEFORE, TRIED IT OUT RIGHT AWAY. AS I TOLD YOU WHEN I ORDERED IT, HE SHOULD HAVE HAD IT YEARS AGO. WE BOUGHT OUR OVER 100 YEAR OLD HOUSE IN 1971 AND HE HAS DONE EVERYTHING YOU COULD IMAGINE TO IT. SO YOU SEE WHY IT WOULD HAVE BEEN SUCH A HELPER. THANKS FOR THE GOOD SERVICE. I HAVE YOU ON MY LIST OF SPECIALS.

CAROL G.

2/11/09

Let's just say I won't have a problem referring you to my friends.

You have good pricing on your items, & you know how to treat customers.

Have a great day!

2/1/08

order is here, awesome, thanks alot, look forward to future tool purchases

John

12/24/2008

Just wanted to thank you guys for the fastest delivery I have ever received! I was happy to see my complete order at my doorstep. You guys rock! and I'm sure I will be a repeat customer. Happy Holidays!

from Siano Electric.

12/22/2008

I just wanted to thank ya'll for getting my order to me by Christmas. Thanks again and have a Merry Christmas.

Shirley

12/5/2008

Thanks for the BOSCH Screwdriver SPS10-2. I received it today. It came with everything in great condition.

Thanks very much.

John B.

10/30/2008

My order arrived yesterday in perfect condition. Thanks for a great deal and fast shipping.

Steve

10/6/2008

Great service, tools are great, will strongly recommend to anyone. Thanks, will happily use Toolup again.

Sean J.

9/8/2008

Tools arrived today. Thanks, they are great.

9/8/2008

Hi,

I just received my order and it was in excellent shape! I am very impressed with the price, quality, and overall service. When I need more tools in the future, I will remember your company, that's for sure.

Thank You very much,

Teddy D.

9/6/2008

Thank you so much for your wonderful service.

Vicki C.

8/24/2008

My deWalt scroll saw arrived on the 22nd, thanks for the good service.

Fay T.

8/21/2008

Thanks so much you were the only ones that had the correct tape measures I had looked for two weeks or more. Again thank you so much.

Brad C.

8/7/2008

Tools are great as expected w/ dewalt. toolup was excellent the whole way! best price...quick shipping...excellent communication...will be buying more from toolup...thanks!!!!

AL

7/11/08

Just a quick note to say how pleased I am with your company. First time customer and took a risk with this " on line ordering " choice. Your description of shipping procedures was 100% correct and pleasantly surprised with a 5 day early arrival. Product shipped complete, properly packaged and just as advertised. I am 16yrs. self-employed and spent 7 years managing a HVACR parts counter. Customer satisfaction is EVERYTHING to my business now , as it was at the counter. It is nice to find a company that delivers what it advertises. That insures repeat business and my referral to other contractors who thought good service was a thing of the past. KEEP UP THE GOOD WORK !!!

Jeffrey W. M

6/13/2008

I just wanted to say thank you for quick shipment. You are impressive.

J.

5/24/2008

Couldn't locate a feedback link on your website. I just wanted to say how pleased I was with the ease in placing and tracking my order. It was great that I didn't have to remember my order number. Entering my email address took me right to the tracking link. A very nice touch. Your price was the lowest I could find, shipping was very reasonable ($6.97). Thank you for making my purchase enjoyable. You will be my first search for future tool purchases.

Sincerely,

Ralph R.

5/24/2008

I am very pleased with my purchase! Smooth transaction and timely delivery. I will do more business with TOOLUP.COM! Oh--and THE best prices anywhere!

Thank you--

T.W.
Oklahoma City

5/22/2008

Thanks kindly for the fast service!

Paul D.

5/21/2008

My router arrived a day ahead of time....this is great because I was able to finish one of my gun racks ahead of time and in time for the gun show where I sell them. Thanks for your attention to detail.

Robert B. W.

PS: I was Director of Quality for 25 years and this is truly Quality Service!

5/18/2008

Thank you for the great service. Now I get to play with a new tool.

Nathan

5/8/2008

Thanks for the speedy delivery! I'll look forward to future transactions with TOOLUP.COM

Thanks again,

Chris S.

4/10/2008

Tools arrived this morning. Incredible shipping. Tools in pristine shape. Certainly will do business with you again.

Thank you very much!

Scott Hutton

4/5/2008

It is so great to see people or companies do things to the best of abilities possible! RIGHT ON!! You guys were awesome in every step of the way, starting with price, availability, attentiveness, saying what you do and doing what you say!

What ever success you have will surely grow with that motto! I have already recommended you to a contractor friend and I will keep on doing so, and continue to buy from you as long as you hold up your end of the bargain.

Thanks,
Ash H.

4/1/2008

Well guys you have done it again. Great product, great price, and really great service. Ordered the Makita drill/driver on Friday the 28th and it arrived today, Tuesday the 1st. Pretty good.

Max S.

3/30/2008

When you were offline (via LivePerson):

I purchased a PLS laser from you guys received it the other day. Can't wait to start using it. Your service was great, the shipping was good and item was packed great. Your price was the best I found. I will do business with you guys again. Thanks a lot.

Kevin B

Why our customers don't order from the competition:

3/20/2008

Hi Kevin, it is Gary again.

I ordered a PLS HVR1000 from ToolUp a few months back and was overwhelmed with your service, price and follow-up. As a result, I wrote you a testimonial that is still on your "Customers Say" page. I am in the construction management business and specialize in complicated lay-out along with vertical and horizontal control at larger construction sites.

Part of this is a confession in that although I stated "you have won a customer" I yielded to a slightly cheaper price and ordered a PLS3 from one of your competitors on the east coast. I paid with PayPal, but they did not have a direct link, so I had to copy their email address, go to PayPal in a different tab (window), paste the address and transfer money to them. The next morning I got a email message stating I needed to pay for my order. I went to the message I received from PayPal confirming payment and forwarded it to the person requesting payment. He finally acknowledged receipt and did ship that same day. The carrier they used did not deliver for a week, so I tried to track through their web site. Even though I had to "register" and give all my contact information before I could place an order and pay with PayPal, I could not use that registration to track my order.

Well, as it happened, both the PLS3 and the HVR1000 was stolen and I need replacements as soon as possible. I am waiting confirmation on insurance settlement, so I only ordered the PLS3 and a Bosch cordless drill from you this week. Again, great price, great information concerning status and great delivery.

In the same burglary, I lost several survey instruments and accessories. This last weekend, I placed the order I just described with ToolUp, but I also placed two more orders for survey / layout accessories that ToolUp does not carry. On Monday, one of the vendors contacted me to say the item was out of stock and they can not ship for one week. I know that happens from time to time, so I am not upset and do appreciate the follow-up and information.

The other order was for a Seco Prism I need quickly to complete a project. I ordered on Saturday and paid for 2nd air UPS delivery. It is now Thursday night, they will not respond to my inquiries and I can not even confirm the order has been shipped. Their web site say my order is "Packaging/Custom MGF" what ever that means. It has said the same thing for two days!!!

I apologize for ordering from anyone else after stating you had won me as a customer. I did return with my tail between my legs! I sure wish you would carry survey accessories like prisms, prism poles, bags, tribracks, etc.

Thanks again for the great service and price. It is a commitment this time, i will check ToolUp first and if you carry it there is no need in checking further. Please let me know if you expand your lines.

Gary M

3/14/2008

The package arrived today- I cannot tell you how impressed I am with such fast service, reasonable prices and from Nevada to Massachusetts three days earlier than expected!

Nice to do business with you and I look forward to doing so again soon.

Have a great weekend!

Best Regards,

Brad
Boston

3/7/2008

Hi:

Just a short note to thank you for handling the the missing parts on my order in such an efficient and pleasant manner. As a first time buyer at ToolUp I appreciate that, even though the problem had not been caused by ToolUp, you did not have me track down the missing parts by directing me to Milwaukee Tool, choosing instead to take on the responsibility yourself. That is first class customer service that will bring me back to ToolUp on all my future tool purchases!

In addition to your world class customer service, your web site is a pleasure to use with a search engine that simplifies finding the tools and accessories of interest.

Thanks again,

Warren

11/13/07

Hello Toolup.com,

Just want to "Thank you" at Toolup.com for my order. I am satisfied with my experience doing business and will be my first stop with future purchases.

Thanks

Daniel

11/7/07

Dear Toolup,

Thank you so much for the prompt shipping of my new belt sander - it got here the next day!!!! I can't say enough about your great service, prompt communication and fast shipping. From here on you will be my first choice for tools...

Thanks

J

11/7/07

I got my order TODAY !!! You guys rock thank you so much its nice to get some great service for a change.

Thanks

Jim

WOW is correct!!! I placed the order on Sunday and paid extra for 2nd day delivery with FedEx. I needed to start using the tool as soon as it arrived. I received your message informing me of the shipment on Monday, so I started tracking through FedEx using the tracking number you provided. I fully expected the shipment to arrive on Wednesday, because that would be the 2nd day from the time of shipment. When I tracked on Tuesday, I was surprised it was "out for delivery." I checked again just after noon and saw it had been delivered to my home. I left work early to find the package on my front porch in perfect condition. Sunday order to Tuesday delivery in Texas. FANTASTIC!!!!!!!!!!!!!!!!!

You are more than welcome to use this message as testimonial for your superior service. You have won a customer.

Thanks

Gary

WOW! YOU ARE FAST! THANK YOU SO MUCH! I LOVE DEALING WITH VENDORS LIKE YOU. IT'S THIS TYPE OF SERVICE THAT KEEPS ME BUYING FROM YOU!!!!!

Angie

Just a note to tell you how happy I am to have found your web site. I have ordered many things via the web but I have yet to find a site that is as professional and detailed on the status of my order, not to mention extremely fast.

I have moved you into my favorites and will be letting my tool hound friends know about your site.

Thank you very much,

David M
Shoreline, WA

I received my order yesterday, just 5 days after I placed it. I couldn't be more pleased. I had just had a frustrating and disappointing online experience with another tool company, so I had my fingers crossed that my ToolUp purchase process would be nice and easy. It was more so. Nice, easy and fast. When you add a very good price, it's clear that ToolUp is a well-run, customer-oriented company. I appreciate this and thank you.

-Pat M.

Received order, You Guys Are The Best!!! Right before my husbands birthday, Thank you so so much!!! Have a Great Day!

Everything was fast and easy. I found what I was looking for with no problems. Billing was easy and simple. I will be looking at Tool Up for future building tools purchases.

The ToolUp ordering system is among the best I have ever used - Anywhere! I was able to order knowing exactly when my router would ship and when it would arrive. I will definitely be ordering from ToolUp again!

With our staff of over 45 employees across three locations - we're a dedicated in place tool store that can service your needs. Thank you to all of our customers below who wrote and let us know what they thought of our service. While we can't post every testimonial, these are just a few of the awesome comments that our customers have shared with us.

Become one of our satisfied customers.

Order number xxxxx is my first order with ToolUp and I am absolutely impressed.

Your prices are very good. Your customer service is great. And my order was shipped last night and may be arriving as soon as this evening.

You can rest assured I will be a frequent shopper at ToolUp.com

Thank You for making my experience purchasing from ToolUp a great one.

If you have a mailing list, please put me on it. I am always looking for excuses to buy new tools and sales, incentives and coupons always help.

Cheers !

Anthony

Gentlemen,

I normally do not write commending service, but I have to say that my experience with Toolup.com was fantastic. The Salesperson was helpful, but not pushy, the product was sent when you said it would and was delivered promptly. Thanks for such a great experience on the web. I definitely will use you for all my future tool purchases.

Great Job

Steve G.
Wichita, Kansas

Great tool!
Great price!
Great service!

I couldn't ask for much more than that. Great job!
You are welcome to quote me on the above.

Brad L.
Tucson, AZ

-Thanks Brad! It's important to us that our customers get the best! - Kevin Hill - Vice President Toolup.com

I must say the entire transaction was excellent. I received the item right on time. My charger shipped when toolup said it would, and I had no hassles. One of the things I really liked is that it seems that if an item is listed as in-stock, it really is in-stock and ready to be shipped. I've had way too many experiences in the past where a supposedly "in-stock" item doesn't ship and when I call to check on the order status a week later I am told "oh, that was backordered". Also, your web site is organized such that I had no problem finding the tools I wanted.

Thanks!
Eric

-Eric, I've developed our systems so that our stock checks happen every night. In stock, means we just checked! Not, we just put that there to make a sale!- Kevin Hill - Vice President Toolup.com

Good morning!

My name is Kimberly. Recently, we were in need of ordering several tools for our Trim Lab. I visited the Bosch web site, and it referenced your web site link so I thought that I'd give it a try. I'm sure glad that I did! We found just what we needed at your site in no time flat! =) PLUS, the items we purchased were at a reasonable price, and the free shipping over $99 was a HUGE incentive! Nate, a representative at your company, spoke with me after I placed the order and told me when I should be expecting our order, and also gave me the UPS tracking number. He also had some ideas of items I may need to use with the tools we ordered. What great customer service! I had received the items ordered from my first order in less than a week, which was incredibly impressive. Because I was so impressed, I turned to your web site again when we realized we needed a few other items.

I really appreciate you following up with me. I can't tell you how much that means to me. It seems so many times you'll visit a web site, order something, and it's shipped & billed to you...and that's it. Your company stands out amongst the rest because it's so personable and customer oriented. I can see why you're so proud ...I wouldn't change a thing if I were you. Keep up the GREAT work!!! It's been a pleasure working with you, and I look forward to working with you again in the future. :)

Sincerely,

Your New Customer for Life,
Kimberly

-Wow! Thank you Kimberly! We really do work hard to make a difference to our customers. A positive difference.- Kevin Hill - Vice President Toolup.com

On June 20 I spoke with you on the phone about the DeWalt 24 volt cordless rotary hammer DW005K-2.

I was considering getting one for my son who is an apprentice electrician and is currently on a job where they will be hanging thousands of feet of conduit on block walls and pre-cast ceilings. You told me of your experience with one of the first ones made, which helped me to decide to order one (order #6703).

It arrived in fine shape the following Thursday and has proved to be everything you told me it was and more! It has been on the job with my son for a month now, and in his words "It kicks ass". Thanks for your help in making what turned out to be a very good purchase. Toolup.com will be the place I go the next time my son or I or anyone I know needs tools!

Sincerely John C

-John, I am glad we were able to help with your purchase for your son.- Kevin Hill - Vice President Toolup.com

I am writing regarding my recent purchase from Toolup.

Outstanding, fantastic........how about, could not be ANY better purchase.

I needed Trakfast pins ASAP ...ordered with 3rd day air......was told could not ship 3rd day because of fuel cells included with pins. I asked that the pins be shipped 3rd day and that you folks could just keep the fuel because the extra shipping costs weren't cost effective. My pins arrived 3rd day......and to my surprize....fuel cells shipped ground at no charge! Well, after this long winded explanation, what I am saying, is great job and I am now a loyal customer for all my tool needs. Thanks again and continued success!

Dale G

We've been servicing Pro's like you for years Dale. We know what time means, and we do our level best to make sure that you know up front how our orders are going to ship. It's one of the reasons that Monday through Friday, we have professional industry seasoned staff who know the product you use. And they know the ins and outs of your orders. That way, you have NO SURPRISES. Thank you. - Kevin Hill - Vice President Toolup.com

Hi Toolup!

Since I was a wife on a mission for a tool for my hubby, yes I found your web site very informative, helpful and quick and easy. The only thing I had to call your 800# (800 654-8003) for was the price and then I found Ross Post on the other end of the line who was very kind, helpful and extremely courteous.

I choose to purchase from you because you had the best price available for what I was looking for. I have earmarked your web site in my favorites for any other tool needs that might come up in the future.

Please take a moment to let Ross know what a great job he is doing.

Thank you,

A satisfied customer.

Ross really is a great member of our team, and so is Nate our other staff member who answers our phones. Both of them have years of experience and
are there to help our customers. - Kevin Hill - Vice President Toolup.com

I think your Web Site is great and very easy to use. I found the exact tool that I was looking for very quickly. I did place an order, by telephone, though. I do not feel comfortable ordering using my credit card on-line.

Thanks for your interest.

Sincerely,

A satisfied Customer

Our phone system is there for the exact case you mentioned. We're happy to help via phone or online. Whatever our customers need!- Kevin Hill - Vice President Toolup.com

Just thought I would let you know that your web site is well done. It is easy to move around and find things and check the price. The cross references are also a nice feature.

I must say, the reply email for shipping was great. It was a pleasure to see a picture of the items ordered along with the description and cost. Keep up the good work!

Toolup,

I forgot to tell you that the gentleman I spoke with (Ross) was a great salesman! Very helpful, polite and not in a big hurry to "get the sale". I really appreciated it.

A satisfied Customer