Toolup Shipping Policy
Free Shipping Promotions Only Apply to the Lower 48 States
PO Boxes / APO Addresses
Due to shipping constraints - We cannot ship to PO Boxes or APO addresses.
Ebay / Paypal Shipping
Due to shipping constraints - Ebay orders can only ship from our Las Vegas warehouses.
At times Toolup.com may offer special freight promotions on products or product lines. Certain exceptions always apply. Items that are bulky, large, and/or too heavy cannot be shipped via these promotions. Additionally, these promotions are only available to the continental US. Toolup.com reserves the right to notify the customer of exceptions. However, Toolup.com will never change shipping without first contacting and receiving approval from the customer.
Guaranteed delivery times are for the amount of time the package spent in transit. That is, packaging and pulling of inventory can take time, and is not included in the determination of how long a package was in shipment.
Choosing Fedex Next Day Air, or Fedex 2 Day causes your package to be flagged, and we'll do everything possible to ship your product quickly.
Delays due to Acts of God, weather or other unusual circumstances are not refundable.
Toolup.com uses FedEx to ship its products to you, our valued customers. Packages under 140lbs and that meet certain size requirements can be shipped via FedEx. It is important to choose Business or Residential delivery correctly. The customer will be held responsible for additional charges if chosen incorrectly. Any claims regarding your shipment must be filed with Toolup within 3 business days of delivery. Claims filed after that time may not be honored.
Should your items arrive damaged, it is important that you refuse the shipment and indicate to the driver that the shipment is damaged.
At times Toolup.com may offer shipping promotions. These promotions are limited to items below 140lbs, and which meet certain size and packaging constraints. Items that cannot be shipped via FedEx Ground do not qualify for these promotions. Freight & Truck Line and/or expedited shipments are not Ground shipping.
Truck Deliveries and Large / Bulky items
Toolup.com stocks many industrial and commercial grade tools and accessories. Some of these items are large, heavy and/or bulky (items such as Threaders, Benders, Panel Saws, Generators, etc). These items may not be able to be shipped via regular ground methods such as Fedex and will require a Freight or Truck delivery. All Free freight promotions only apply to items that can be shipped via FedEx Ground and not Freight or LTL methods.
When shipping to a business please choose whether you need a liftgate or not. Without liftgate service, you will be responsible for removing/off loading your order from the truck. If your site has a forklift or loading dock, you may wish to choose the no liftgate option. If liftgate is required at time of delivery but not selected during ordering, you will be responsible for any additional charges. If your delivery location is actually a residential address, you will be responsible for additional charges that will be charged by the freight carrier.
Truck Line - Residential Addresses
Truck carriers charge additional fees for delivering to residential addresses. This is in part due to the necessity of loading shipments to smaller trucks that are better able to navigate residential locations. While your specific driveway may have plenty of room to navigate, roads around you may require this extra handling. Delivery is to the base of your driveway or off of the trucks liftgate. The customer is responsible for moving the product from that point. Toolup.com is not responsible for delivery if the product cannot be unloaded from the truck. Toolup.com cannot be responsible for refunds of this freight, and the customer will be responsible for any fees necessary for a 2nd delivery attempt.
All items on this website are subject to the restriction of large, heavy or bulky items. All Free Freight promotions have this limitation. While we attempt to be accurate at all times, we may discover due to size or weight constraints that we cannot effectively ship product via regular ground transportation and Freight Delivery may be necessary. This will prevent Free Shipping. Some items may also require freight shipment due to damage or packaging concerns.