Toolup Help Center

Frequently asked questions and policy information

Using the Website

Q. How and when can I contact you?

A. You can all us at 702-891-8150. Our hours are 6am to 4pm PST Monday-Thursday, 6am to 3pm PST Friday. We are closed Saturday and Sunday.

Q. How do I place an order?

A. Place the item(s) of your choice into our shopping cart by clicking the "Add to Cart" buttons on our website. Then click the "Proceed to Checkout" button and follow the easy to use purchasing system. At that time, you will be told your freight rates, if any, and you will input your shipping and payment information so that we can process your order.

Q. How can I track my order once it is in transit?

A. Once your order is placed, you can track your order online here. Additionally, an email will be sent to you the night your order ships. This email will confirm shipment, and will contain your tracking number that you can then use to track your shipment via the FedEx or UPS website.

Fees and Charges

Q. What is the "Min Order Fee"?

A. On some orders below $35, a minimum order fee will be charged to cover packaging and warehouse costs. This fee is never charged on orders over $70.

Q. Are there restocking fees?

A. Restocking fees are charged for returns not received in manufacturer's original packaging/ condition. are not in resaleable condition and/or special orders.

Shipping

Q. When will my order ship?

A. Your order will ship within 1-2 business days, Monday through Friday, excluding holidays.

Q. When is your shipping cutoff time?

A. Expedited orders placed after 10:00 A.M. EST/ 7:00 A.M PST will ship the following business day.

Q. I need my order delivered by a certain date.

A. If you need your order delivered by a certain date, please select 3rd, 2nd or Next Day air. We cannot guarantee delivery dates for shipments that are sent via Free Shipping or Ground. While Free shipping usually means Ground, for heavy or large items we reserve the right to drop ship from the factory in order to reduce shipping costs to us. We do this so that you can get great value in shipping (Free!). If you'd like us to ship out of our stock, please select and pay for a guaranteed delivery method.

Q. How much are shipping charges?

A. Shipping is based on weight, and distance. You can get an estimate of freight charges on our website by clicking the "Proceed to Checkout" button, and then entering your zip code. Our systems will then automatically communicate with the proper freight companies and display the freight charges for your order, if any.

Q. How do I estimate freight? How much does it cost to ship?

A. You can easily find out by adding the item in question to your shopping cart, and then at the bottom right, enter your zip code or postal code, and our system will retrieve all shipping options that are available to you. *Please note that Aerosols can not be shipped expedited. If you choose this method we will contact you refund the difference in shipping and ship your order ground.

Q. Can I use USPS or UPS or some other shipping company?

A. All of our shipping is done via FedEx. We do not ship via USPS or UPS.

Q. What happens if my order is damaged?

A. While we don't anticipate it, damage sometimes occurs. When you sign for the package, please make sure to indicate that the package was/is damaged. This will help us file a claim. However, we will happily replace your order for products damaged by the shipping company called in within 3 business days of delivery. Toolup.com is not responsible for any damaged items shipped via Freight Forwarder outside of the United States.

Q. Do you ship to Canada?

A. Yes. Though international tariffs, taxes and additional handling fees will apply. We have no way of determining these tariffs, taxes and additional handling fees at the time of shipment, and you will be responsible for paying those fees. We have no control over tariffs, taxes and additional handling fees as they are determined and collected by government agencies. Please be aware that all of our tools are designed for US Power. 120 Volts/60Hz and may or may not operate in your country. Additionally, returns and warranties outside of the US can be problematic as freight expenses will be the customers to bear

Q. Do you ship to Asia, Europe, or Africa?

A. For larger commercial orders we can. Please note, minimum amount is $10,000. However, please be aware that all of our tools are designed for US Power. 120 Volts/60Hz and may or may not operate in your country. Additionally, returns and warranties outside of the US can be problematic as freight expenses will be the customers to bear. Payment must be via Wire Transfer. We cannot determine or estimate tariffs for international orders, and you will be responsible for these tariffs at the time of delivery. We have no control over these tariffs as they are determined and collected by government agencies.

Policies

Q. Do you protect my personal information?

A. Yes. We go to great lengths to protect your personal information; we do not sell or give your information to outside companies (other than to ship your order to you). Our site is secured through McAfee, encrypted through Thawte, and every purchase receives a buySAFE guarantee.

Q. What if I don't like it (returns/exchange policy)?

A. We accept returns up to 30 days after you receive your order. Your order must be in good condition, and be in the original packaging. There may be restocking fees for special orders or for orders that are damaged. Freight is not refundable. Some restrictions may apply. We do not take some items back, examples are generators, sewer machines etc.
Orders shipped via Freight Forwarder outside of the United States cannot be returned.

Please allow 7-10 business days for returns to be inspected and credited once received.

Q. What is your out of stock policy?

A. Our website indicates items that are in stock. So you should always know when our products are available for immediate shipment.

Q. What is your pricing and promotion policy?

A. All sale items are while supplies last and prices are subject to change at any time.